FREQUENTLY ASKED QUESTIONS

WHEN IS YOUR OPERATION HOUR?

We open from 9 am until 7 pm.

 

I DONT HAVE A PAYPAL ACCOUNT, HOW DO I PAY ONLINE?

There is an option on Paypal for you to make a payment using a debit/credit card without the need to create an account.

 

I WANT TO HAVE A FREE RETURN TRANSFER SERVICE, WHICH AREA OF CENANG DO YOU COVER?

We provide a free pickup from the area of the Lavigo Resort until the Holiday Villa Beach Resort & Spa Langkawi or not more than 3km from our place.

 

WHAT IF I STAY THE FURTHEST NORTH OF THE LANGKAWI, DOES THE COST FOR THE RETURN TRANSFER IS STILL THE SAME?

Since we take an average of the return transfer from/to Kuah, if you stay further than the given distance, there will be an additional cost apply for the pickup service.

 

CAN I GET A LESS PRICE ON RENTING VIDEO FACILITIES?

Yes, if you bring your 16GB pen drive (or standard 8GB pen drive if you using less than 30mins) for us to transfer your videos, this will only cost you about RM80 from the original price. We really recommended for you to bring your pen drive.

 

WHAT HAPPEN IF THE BAD WEATHER OCCURS DURING THE ACTIVITY?

If it is unsuitable on that day to do any activity, we can change to another time slot

(eg. afternoon, tomorrow). If you do not prefer to change to any other time slot, we will refund your payment for that activity only.

 

IF I COME TO YOUR PLACE, WHERE DO I PARK MY CAR?

You can park on the side road or parking spot behind the Cenang Mall.

 

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